Perfect for special occasions, event rentals allow you to reserve items in advance for specific dates. We offer 4 or 8 day rental periods.

If one or all of the styles in your order doesn’t fit, you can get a replacement for $12.95 (shipping plus tax) within the first 48 hours of your rental period. After that time, we are unable to provide a replacement. Select your replacement by following these steps:

1. Log into our app or website.
2. Click “Get a Replacement” in the top black banner.
3. Follow the prompts to choose new styles.

If we can’t send a replacement in time for your event, you’ll receive a credit on your Rent the Runway account for the cost of your order less shipping. To remain eligible for your credit, you must reach out to us within the first 48 hours of your rental period.

We don’t offer the ability to purchase styles in your event rental because they are likely reserved by other customers for future dates.

If the style is available to purchase on site, you can send your current rental back and purchase the style directly from our closet. To purchase an item on our site or app, go the product page, select your size and click “Buy Now.”

If your order gets to you early, you may still keep it until your original return date.

You can make changes to your order here. If we haven't started packing your order, you can change your rental begin date, change sizes, add an accessory, and update your shipping address.

We typically start packing your order 3—5 days before your rental start date. If we’ve begun packing or have shipped your order, we can no longer make any changes.

This policy does not apply to membership orders or purchases.

Only orders that haven't yet been prepped and packed for shipment (typically happens 3—5 days before your rental begin date) are eligible for cancellation.

To cancel your order:

1. Log in and view Upcoming Orders
2. Click “Cancel Shipment” next to the order you’d like to cancel. A preview of your canceled items will appear.
3. Confirm the change.
4. After you cancel, you'll receive a refund or a credit to your Rent the Runway account (see details below). Please allow us 3—5 business days to process the reimbursement.

Cancellations made more than 30 days before your delivery date will result in a refund to your original payment method. A $9.95 cancellation fee will be deducted from the refunded amount.

Cancellations made within 30 days of your delivery date will result in a credit to your Rent the Runway account. A $9.95 cancellation fee will be deducted from that credit.

We don’t offer the option to extend the return date of your event rentals because they are likely reserved by another customer for future dates. Please drop your order off at a UPS location by 12 p.m. on the last day of your rental period.

We offer one free backup size with every event rental. Free backup sizes do not apply to each style in your order.

When you return something late, it means the next person who was planning on wearing that style no longer can.

Returns must be dropped off with the shipping carrier noted on your return label by 12pm on or before the return date specified in your order. You are liable for any late fees incurred, regardless of any third party involved with the return. Do not leave your returns with any third party (for example, your hotel, mailroom or friend).

If you lose your return label or packaging, you can return your items in any box or mailer, and you can generate a new return label by following the steps here.

Late fee(s) of up to $50 per day will be charged to your card on file for each order that is not returned on time.

If you have not returned a rental item within 7 days after the return date, your late return will be considered a non-return and Rent the Runway will charge your payment method on file the then current 'to buy' price + tax for each item minus previously paid late fees and sales tax.

Nope! Feel free to hang onto your original rental until you receive your replacement style(s).

However, you'll still need to drop off your original (unworn) rental at UPS by its original rental end date in order to avoid late fees.